I really wanted to love Loot Crate. We subscribed last November to the Wizarding World of Harry Potter for our daughter's 12th birthday last December. Because of their shipping schedule, our first crate didn't ship until the end of January. Then they declared bankruptcy and suspended all shipments due to financial reorganizing. I'm fairly patient and wasn't too concerned. But then we moved to a new state halfway across the country and even though I had updated our new mailing address online, they still shipped the crate to our old address. I emailed customer service with our old and new addresses (even though I had already updated it online) and was asked to RESEND OUR ADDRESS in a specific format. Couldn't they just retype it the way they wanted it???And STILL NO RESOLUTION from the company on getting me the crate they shipped incorrectly. Finally we were able to get an old neighbor to track it down with the people who had bought our house and they kindly shipped it to us. But the tshirt included has a typo on it - "ear muffs must be warn" instead of "worn". Great quality assurance, China. Cancelled my subscription.