I've been waiting since July for a crate, and September for a 2nd one. At this point in time I cant go anything other than file a claim in their bankruptcy case or try and get my bank to refund the charges. There was very minimal communication from them until after they filed for bankruptcy. Since then their support has been unhelpful and wasnt even able to give me a time frame for when I'd even be able to track my package, a package that was supposed to have arrived at my house about 4 times over already. Even before all this the crates were never on time and I'm paying almost double what the site advertises just for a bimonthly subscription. Please dont waste your money here