I ordered my son a loot crate for Christmas on December 6th. My son is in the Air Force and could not be home for Christmas. The loot crate never arrived. My son had nothing for Christmas and spent it alone. December 6th should have been plenty of time to send his loot crate to Missouri. I never received an email confirming shipping. I looked online for a phone number for customer service. Loot crate does not offer a phone number for customer service. Instead I was forced to send them an email. It took them days to respond. When they finally did respond all they had to say was hey sorry! Are you kidding me? After ruining Christmas for someone I would hope to be better compensated. The package never even shipped! At this point my son should get his package and I should get a refund or he should get a gift card or something! They told me that they would send me a confirmation when it does ship. They did not even offer me a ship date! This is a terrible company. Don’t make the same mistake I did! Do not order from Loot Crate! Rip off!