DO NOT BUY. Simple as that. I ordered a crate in August as a gift, thinking I'd receive it by the November birthday. NOPE. I was billed again within 2 weeks and never recieved either box. I reached out in October (a month after they were supposed to ship the first) and they were "happy to" refund the second box since it wasn't in production, but refused to refund the first saying that they couldn't refund the box since it was being shipped soon. Fast forward to December, two reach outs later, and they still were refusing to refund me and consistently kept pushing the ship date (as of this post it was February for a September box). Being someone who used to work in a customer service role, I know that it wasn't all the representative's fault and feel bad they're working for a company with policies like this.
I reached out again since I saw they were still promoting the Wizarding World box, yet hadn't sent any that had been paid for. I called them out on it and said that would be classified as fraud, and escalated until I got someone who would refund me my initial purchase. When I asked why this couldn't have been done before, she said it was probably just a "system error."
They're scamming people and getting away with it. Skip the crate and just head straight for Target.
4 years ago
Loot Crate has a
2.1
average rating
from
877
reviews
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