Ok purchased a 1 year subscription December 2018. First crate they changed the shipping date from the original when I purchased to a different date but never emailed me about it, then box was still about a month late on this new schedule. Second box was about 2 months late. The third box was 6 months late and I’m still waiting on boxes 4, 5, and 6 (5 months late, 3 months late, 1 month late). Don’t bother emailing about it as all they tell you to do is check your online account. Oh and moving a crate into track order status is not the same as shipping especially considering when you hit the button it tells you that there is nothing planned for shipping or they’ll have notified them of a shipping label but it still takes another 2-3 weeks for fedex to receive the crate for delivery. Horrible company.