Having the same issues as everyone else. Crates paid for and never received. After my first crate passed the six weeks overdue mark (and shipping dates for the next two were pushed out several weeks), I asked them for some consolation. I was told I could get credit towards a renewal but that it would not appear anywhere on my account. So just take their word for it, essentially. After reading all of the reviews here I Googled the company and found that they filed for bankruptcy in Aug. 2019. This might explain part of the problem but it doesn’t forgive such poor business practice and lack of transparency. I’m going to make my refund request and cross my fingers but I won’t hold my breath.