This company has gone extremely downhill. I ordered a wizarding world crate as my only Christmas gift to myself this year in November. I knew I wouldn't get it until the end of January so that wasn't the issue. January came and went and I gave them a few days into February before I emailed them. It took me 3 times until I finally received a response. They said there is nothing they can do about it, but the crate wont ship until end of MARCH. After enough griping and complaining, they gave me $10 off my next loot crate shipment......and I stupidly accepted it. Now I get an email that my crate wont arrive until end of APRIL. How do you get THAT far behind with something that its 4 months late? I never had a problem with this company and things showing up on time until this last order and I will NEVER be ordering from them again. The least they could do is give a 50% refund to the people who ordered and didn't receive jack squat yet. Ridiculous.