Same as everyone else it seems. Missing over half of my crates, unhelpful "customer service". Definitely has become a scam, and in past it was a fantastic option. Great quality products, delivered on time, very exciting and interesting collectibles. But now it's not worthwhile. I'll give you specifics. I ordered a 6 month Lootcrate subscription for my roommate for Christmas this year, 2019. The first crate arrived a month late, the second and third still have not arrived, though I was promised replacement crates when I noticed them being marked as delivered but not showing up. The fourth crate came around a month late, and was sent without one of the items but with an IOU in its place, and then one other crate (I can't tell if it was the fifth or the sixth, because the company never added the information for the last two crates to my account) arrived around the end of my 6 month subscription period. I am still missing three crates, one item from the fourth crate and the bonus promotional item that was the selling point for my purchase for Christmas (My roommate is a big Batman fan and it was supposed to be a grappling gun replica). In the most recent email I sent out (they do not include a live chat or a telephone number for customer service), after four days of waiting for a response and three automated emails saying they're dealing with a lot of emails at the moment, I got an email back saying that the grappling gun would come during my subscription, and that's it. The "representative" did not address my lost crates, did not look up my subscription to see that it had ended over a month ago, that I had written to the company (and been responded to by him specifically) a handful of times over the past six months. Nope, I got a blanket, flippant, unconcerned response for an ongoing issue. DO NOT WASTE YOUR MONEY ON THIS FORMERLY GREAT SERVICE. IT IS NO LONGER WORTHWHILE.