If it was possible I would give no stars whatsoever. TUI emailed me that my flight had been cancelled the day before Loveholiday even tried to contact me. I couldn’t log on to ‘Manage my Booking’ for 2 days to find out what was happening and when contacting the so called live chat I can only assume they were napping between answering me. The refund policy is long winded and dreadful especially in respect to the flight refund as I believe the airlines are returning the money way before loveholidays is passing it on the customers. Lesson learnt - Only book a holiday when you can actually speak to someone by telephone