Like the last review I am exactly the same, ryanair has emailed me the whole transcript of their chat with me saying my money was cleared in LH on 29th Sept, LV chat deny having it, why would ryanair risk sendinding me a transcript if they were not genuine? See transcript. Eszter 12:43:16 pm Hello Keith. As I see the agency requested a chargeback from their bank, and they already received the money. Please contact the agency and ask for your money as it was already sent to them. ​Is there anything else I can help you with today?​​​ Keith Lindsay 12:43:59 pm You have refunded £632.96 & £550.96 to cards ending visa 1047 & visa 2495 to love holidays please confirm when transaction was done LBJHVH & K7ISKD Eszter 12:44:46 pm September 29. Keith Lindsay 12:45:21 pm Can you email me a receipt confirming both refunds were made as I am taken legal proceedings against my agent. Eszter 12:43:16 pm Hello Keith. As I see the agency requested a chargeback from their bank, and they already received the money. Please contact the agency and ask for your money as it was already sent to them. ​Is there anything else I can help you with today?​​​ Keith Lindsay 12:43:59 pm You have refunded £632.96 & £550.96 to cards ending visa 1047 & visa 2495 to love holidays please confirm when transaction was done LBJHVH & K7ISKD Eszter 12:44:46 pm September 29. Keith Lindsay 12:45:21 pm Can you email me a receipt confirming both refunds were made as I am taken legal proceedings against my agent. Will never use this criminal agent again!!!!