Me and a group of friends booked a trip to Benidorm for the 20/04/2020 which was subsequently cancelled due to Covid-19. We paid approx £2100.00 overall. Love Holidays proved literally impossible to get hold of, their lines have been closed and the only form of contact was via email or live chat (the live chat hasn't once been available and their email responses are just generic and give no indication on when we should expect our refund). After about 5 months we received a refund of approx £490.00 (which i believe was for the flights). It has now been nearly 8 months and we are still owed £1610.00 and are still no closer to receiving this. I appreciate the company will be busy with thousands of customers seeking refunds, but i know plenty of friends and family who booked though other companies and had their holiday cancelled for the same reason and had their refunds within a month or two. The company are a shambles to be honest. Our holiday was booked for April and we're now almost in November with no refund. (apart from flights).