I'm extremely unhappy with loveholidays and probably will be looking to book with another company next year as loveholidays are keeping people's refunds from the airlines. I'm with Norwegian airline and they have payed my refund to loveholidays and I believe this is criminal what they are doing to me. Iv sent them all the proof iv got in emails and they haven't had the courtesy to send me an email apologising! I'm really angry as my 12 year olds holiday was completely ruined. Oh and also loveholidays ignored me when I was trying to get help when we was stuck in America. Whatever this company are saying about getting refunds back from Airlines is a complete lie they are being payed the refunds and its been about 6 months for me now. I think loveholidays have got a lot of explaining to do???? And also don't tell me to read a small print of anything its criminal what you've done and I will take you to court out of principal! I have all the proof i need. People shouldn't be treated like this! What a poor company!