I booked a holiday to Las Vegas at the beginning of 2020. After a couple of months of course Corona hit and well you can imagine the rest of that story. As soon as it became obvious that no holiday was going to happen I contacted love holidays to try and work with them to postpone my holiday until 2021. There was many, many messages exchanged but all boiled down to the same thing. No!!! They did agree to postpone to January 2021 but as everyone knows there is no way the travel industry are going to be up and running by them. Then I thought I had a breakthrough.....an agent said I could delay until April 2021. Ok I might be able to work with that. The catch was that I was to make a payment of £497 up front before they would even try to book flights. 'You are having a f**king laugh' was my reply. I told them I would now sit back and await for either a compulsary refund or for them to go bust. During this time they made it absolutely impossible to speak to an agent either through 'manage my booking' or by phone. And of course they also left the ABTA scheme so that they didn't have to adhere to the travel agents code of practice. The only thing they did right was eventually I did get my refund. But even when that was being processed they were threatening customers not to try and do chargebacks through their bank because if they did they would not get their refund. Bunch of absolute cowboys. I would never use this company again and would strongly advise anyone not to use them. The pandemic certainly did sort the wheat from the chaff for customer service