I had trouble with loveholidays, ignoring all my emails, I even emailed the CEO and was ignored. They made out I agreed to a credit note which I had not agreed to. Most of my ignored messages were stipulating that I did not want a credit note. I took them to small claims court and from when I applied I charged them interest on my money. They allowed it to go as far as days away from bailiffs when they paid up. Interest and my court costs back. They asked me to confirm my payment but decided to treat them in the same manner they treated me and did not respond! It’s your money so get it back.