We were in France from from the 26th October 2021, intending to come home on the 31st, on a trip to Disney. The French national lockdown was announced late on the 28th to come in to effect at midnight on the 29th. As such we had to return home on the 30th and weren't able to stay in Dream Castle on the 30th. Disney refunded us for the day we missed and this included a day's worth of meal plan which we could not use. We have waited and waited for Love Holidays (Love Holidays who offered the option for a refund or to move the date again) since the start of November till today, 15/01/2021 for a response, only to be told the following from Dream Castle/Love Holidays (the below is copied and pasted exactly as it was written)..... "Good Afternoon, I hope this message reaches you well. I hope you're doing well and staying safe at this difficult time. Thank you for taking the time to contact Loveholidays. Please accept our apologies for the delay in providing you with a full response. Firstly, we are so sorry to hear about your experience while on holiday. This is not what we want for our customers. We have received a response from our supplier down below replying to the complaint which you have sent us: "Dear Partner, Thank you for your email. This booking was made in August (so we all already now the insure situation at this time) and however the client choose to book a non refundable booking. So we cannot accept the cancellation free of charge Best regards, Lucie Boutet" We have sent your request to our supplier but unfortunately, the cost stays the same, the only way you can get this now refunded is through your travel insurance. While I note that the situation you faced was disappointing, it was a situation that was beyond our control, and as such, we are unable to offer a refund or any compensation at this time. I believe loveholidays have responded to you thoroughly and therefore it is with regret I inform you we have achieved all we can in this matter. It is naturally disappointing when a complaint cannot be amicably resolved yet sometimes this isn’t possible. Once again, I would like to thank you for your patience and for allowing us to investigate this complaint on your behalf. Please be advised we will now be closing this file on your booking. Thank you for contacting us and stay safe. Kind regards, Post Travel Team" This is an absurd response. We did not choose a refundable room as we did not intend to cancel the holiday, quite the opposite as WE WERE IN FRANCE!! In August at the time of booking as Dream Castle have stated, yes we did know the situation at the time, France was open, Disney was open, and the hotel was open. A refundable room gives the customer the opportunity to get a refund should they, THE CUSTOMER, not be able to honour their commitment to booking a stay in the hotel, it does not cater for France closing everything! Disney were able to refund us for what we missed as it was not our fault that France closed, Dream Castle/Love Holidays should do the same, especially since Love Holidays offered the opportunity to get a refund in the first place. It is disgusting of this hotel/Love Holidays to capitalise on a global pandemic and steal peoples money. They have chosen to not give us a refund, they clearly could if they wanted to but are trying to exploit some loophole/wordplay to justify keeping our money. £418 is what they have taken from us, Love Holidays will have kept a nice slice of that money also and we will never use them again. Its not like we've cost them money for not turning up, they were closed and have juts kept everyone's money. They must have made a fortune and exploiting the situation and morally they should be ashamed of themselves. I would advise anyone else considering using Love Holidays to be very careful!