Been trying to contact love holidays since September after they changed our departure airport and flight. They continued taking payments for a Florida holiday Feb 2021 despite the fact that they had made a significant change to my booking that I didnt agree to and that it wasnt suitable for myself. I tried to speak to them with their chat function, customer services advisor wouldnt give any information and avoided most questions then exited the chat despite waiting nearly an hour to be spoken to! I had a call in December to say our flights was cancelled and to ask when we would like to reschedule for. I told them I had been chasing a refund for months and that was what I had wanted. The advisor turned sour and unhelpful. Flights cancelled months prior to holiday but apparently it will be March at the earliest before I see a refund! I'm not hopeful of that either. This company are a disgrace. I would rather pay double the price for my holiday to be treated fairly and to be able to make contact when I need to. Months of stress caused by them. TripAdvisor reviews get them an average score, for every real negative review they are left they counteract it with 5 fake positive ones. If they spent more time to respond to customers or process refunds when they are legally obligated to they wouldnt need someone to fight against all the bad reviews. This review website had a much more reliable rating, it would be lower if you could leave less than 1 star.