Stay well clear
My wife and I had booked a hotel and flight through Loveholidays to Egypt, however 3 days before our holiday was due to end EasyJet emailed us to cancel our flights due to the Corona Virus ( first wave ) , we were horrified and spent the last 3 days of our holiday trying to find a way to get home. During this time we were constantly trying to contact Loveholidays and EasyJet to aid us in getting back, we received no help whatsoever. The story goes on, however at the end of July EasyJet emailed us to say that they had refunded us £389.72 via Loveholidays (because we had booked the flight through them ) due to abandoning us. After a couple of weeks we still hadn’t received our refund and contacted them. They said that they had paid the cash into our account on 13th August.... the bank said they have not had anything back from them.
After all the distress and extra costs involved we incurred in getting home from Egypt In March we are well and truly exasperated, please think very carefully before you book a holiday and part with your hard earned money to Loveholidays, they have kept our money and lied about paying it back to us, please be warned
3 years ago
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