Please do not be hoodwinked into thinking because you have booked a 'package holiday' with 'Hateholidays' that should something go wrong; in this instance; the hotel has closed until October, we suspect for a refurbishment, you are entitled to a full refund. We are always told, book a package and you are safe, this is not the case. This caring, customer orientated company; partially refunded our money and basically left us to sort out a refund from yet another 'easy to deal' with business; Ryanair for our flights. When I eventually made contact with Lethaniel at 'Hateholidays' he informed me that as we had booked a 5* hotel in Correlejo and we had turned down a 4* in Jandia as a replacement; that we were not entitled to our flight refund and this would be left to the discretion of the airline. The fact that the 4* was £700 cheaper for the same dates did not mean a great deal to them and we would not it seems have received a refund for that either. When I started to ask some 'awkward' questions about this to the extremely unhelpful Lethaniel he simply closed the 'chat' down. We have booked about 10 packages with 'Hateholidays' and have always been happy with the price, organisation and delivery of the product. Unfortunately we have learnt the hard way that once a problem occurs they do not want to know. Sadly; we will never book another holiday with this company and in future pay the extra for peace of mind. Be warned!!! I don't actually think they deserve 1 star!