Booked our hotel via Love Holidays for our trip to Disneyland Paris in June 2020, unfortunately this was cancelled in April 2020 (we received an email from the hotel to cancel, heard nothing from love holidays) eventually we received an email from Love Holidays to say our hotel was closed and we would receive a credit voucher (email received the day before we were due to arrive in Disney) After spending many hours on live chat stating we did not want a credit note we wanted a full refund Love Holidays refused and told us we would receive a full refund by January 31st 2021 if the credit voucher wasn’t used. 31st of January came and still no refund so we went back to Live Chat where we spoke to Lathaniel who said he would process the refund for us but it could a further 21 days but if we haven’t received it within 21 days to get back in touch with Him then he abruptly ended out live chat before I could reply. 9 months later still no refund, and the communication with Love Holidays have been shocking.