Absolutely the worst company I have ever dealt with!!! If I could give zero stars then I would! They are mainly uncontactable, unreliable, do not follow up on their promises to customers and three agents have actually lied to me - one of them told me my refund would be issued in the next two weeks (that was 7 months ago!). Many times I have received promises of my refund and requested a copy of the transcript with their promises, and funnily enough they didnt send them! You get fobbed off with excuses and lies and they are not even sorry for their behaviour towards customers. The CMA have filed legal action against them for their broken promises to issue refunds, and thats the only way Im going to get my money back. And before the person replying to this review tells me to reach out to customer services - I have done on a fortnightly basis since last May and I get the same result - fck all. Ive been nothing but polite and understanding but now - a full year after booking, I still dont have my money back and Im p!ssed off. I have never witnessed such a shitshow of a travel agency before. I would recommend to anyone thinking of booking through them to STEER CLEAR!!!!!