11 months of chasing a refund or a reschedule of a flight. Their communication has been woeful. What you do get out of them makes no sense. Near the start of the pandemic it was nigh on impossible to get hold of someone. Now when you do get someone it still moves no further on. Thankfully I had paid a little extra and managed to cancel my hotel with 7 days notice before my holiday was due to go. Or I'm guessing I would be chasing that money too. Do not book with them!!! Its a shame as before the pandemic I had never had a problem. They just can't deal with crisis situations and nearly a year on still can't if you read online forums and in the press and my experience. Jet 2 holidays as a comparison - in April 2020 was due to go on holiday. One phone call and a refund for the whole holiday was back in my account in a few days. So some companies seem to be able to deal with the pandemic.