Booked a package holiday but cant go because of pandemic they say we have to contact airline to get flight refunds 2 airlines!! Easyjet there Ryanair coming back, we have to fill a form in attach photo copies of passports, proof of address ect , they ( love holidays) should do this not us!! We have spent 5 hrs trying to sort it still not there yet!! Absolutely disgusting...they was quick enough to take our money and booked the whole package so why not refund in one go?? My daughter who has also booked with them has no idea how to go about it's her 1st time, she has no access to printers or scanner to proceed with this so she is stuck!!! Just an absolute scandalous way to treat customers! Never ever again that's a fact!!!!!!!