Holiday cancelled due to covid via an email . Instructions in email to wait and we would be contacted .. we have had to contact them and only to be told they are doing they best to sort it and it isn’t down to them to refund our flights even though it was a full package deal .. Ryan air flights have emailed us saying flights cancelled all references same given by love holiday but apparently it’s now not the right reference when filling online form with them ! It’s called screen scraper bookings , when a company use an airlines page without legal permission and also add they own surcharges,so you won’t even get back full flight amounts !.. absolute disgrace how love holidays get away will this .. fuming isn’t the word . We actually spoke to a person through the new booking line the only line not to busy too covid !! Told us to ring customer derives knowing the lines are closed ..