My experience of my booking LOV1851275U: Booked flights, hotel, hotel transfer, car hire with them way back start of 2020 and when the flight got cancelled they disabled their phone lines and manage my booking failed to work. It appeared deliberate by them to avoid contact. I only got through to them weeks later by lying and saying I wanted to book a holiday. The agent despite have my booking code had all the wrong info and thought I had paid much more than I had, he incorrectly refunded me with wrong paperwork which ultimately came £75.50 short. Again love holidays turned off their phone lines etc and only had there Internet chat which didn’t work. I only managed to contact them last month March 2021 and after getting push back over how much I had paid they finally conceded under threat of further action that they were due me a refund. I’ve still not got it but will hopefully gain it soon. AVOID THIS COMPANY they tried to scam me out of my money if I hadnt chased them they would have kept all my money. It’s my opinion that all the 5 start reviews on multiple sites are fake as well. I don’t know a single person who will ever trust them (they used to before COVID be good) please take my advise and do not use them do not trust them. If you have booked screenshot every conversation and save every email, as recently they have been sneakily altering contracts/T+Cs, but your rights are for what contract you booked under.