I've been going with Love Holidays for years ,never had a problem until now. Booked a holiday to Lanzarote for 31st Oct last year to a hotel my elderly parents love. I found out the hotel was closed .not Love Holidays..I had to inform them about it .. It took many online chats all being different. One said I had to wait for the team to sort out another hotel I told them we didn't want another hotel and we could nt go anyway due to the pandemic . We did finally receive an email stating the the holiday couldn't go ahead due to the pandemic... no mention of the hotel being closed... They refunded the hotel money but said we had get in touch with Ryanair for flight refund which I did but they said as the flight was going ahead I was nt entitled to refund off them and to get back in touch with Love Holidays. I had done loads of online chats and have emailed their accounts . I asked the agents on the chats this... If we could nt go cause of government advise and the hotel was closed then why would the 4 of us got on a plane with no where to stay???I've lost over £600 but I'm still fighting for this. Also £100 was for 2 suitcases to go in the hold .. I'm fuming still. I've contacted the CMA because they have got involved with Love Holidays and making them pay back over 18 million customers.. they are investigating suspected breaches of Consumer Protection Law in the package holiday sector. On my ATOL it stated package holiday yet Love Holidays still that i won't be getting my money back and said that decision is final. Waiting to see if I hear from the CMA. DO NOT BOOK WITH THEM