What a surprise. I changed my holiday because love holiday told me i had to either go against government guidelines not to travel for non essential purposes or change my dates. After i had asked for a refund 3 times. Yesterday my family who also had a booking to depart the same day and to the same place got a text stating the following "the government advises against all but essential travel to your destination. If you no longer wish to travel, you can cancel your booking and we will follow up via email to give you the options to amend your booking, request a cash refund or take a credit note." So yet again i have been mugged off by a crook of a company. I have still had zero acknowledgment to my complaint, and i tried to call your customer service team and you cant get through because you have to be departing in the next 14 days, which because i change my dates because i had no other choice it hangs up on you! Absolute joke of a company, I also had to pay extra to add insult to injury to move the bloody holiday I DO NOT WANT TO GO ON! You should be ashamed of yourselves, causing people stress and anxiety in the current circumstances.