The worst customer service we have ever, ever received. We booked our family holiday for September 2020 long before the covid pandemic hit and was left high and dry throughout the year with no customer service, help, options and in the end, (days before the holiday was due) forced to pay extra to change our holiday to 2021. Even though we booked as a package holiday, it was left to us to get in touch with Ryan Air (who charged us a small fortune to change our dates to the next year), and there was no help or customer service to make a stressful situation any better. Trying to speak to anyone was a nightmare as the contact number was removed, shortly followed by the live chat where we did manage to speak with someone once who said "it was business as normal" when it came to going on holiday. How, just how is going on holiday during a pandemic is it business as normal, when we would have to quarantine for 10 days on return and going against the government & WHO advise. We should have been offered a full refund and would have been in our rights to receive one however, LoveHolidays & Ryan Air had us in between a rock and a hard place, lose all but £150 for a £1000 holiday or pay £600 extra to change the dates. These 2 companies seem to think this is fair which is disgusting. I will never again book with them making sure I tell everyone I know not to use them. There has been no contact from LoveHoliday after we officially complained, nothing to make our experience better and no form of apology for the terrible service we have received. We have just received an email from LoveHoliday saying the hotel we booked is no longer available with an alternative which is nowhere near good enough for the money a self-catering week in the Mediterranian has cost us. For this horrible experience, we should be getting upgraded to a 5-star holiday home and reimbursed the extra money this holiday, through no fault of our own, has cost us. We want a full refund of this holiday and will be investigating all routes possible to get our money back. Please use a reputable travel agent to book your holiday and avoid the stress, hassle and loss of money we have had to deal with. Just look on their social media to see 1000s of other customers like us who've had the same experience, these guys are crooks!