ABSOLUTE DISGRACE OF A COMANY DO NOT USE UNDER ANY CIRCUMSTANCES This company locked us out of our online account and when you call their hotline contact number they hang up saying they are too busy to take the call at the moment. When trying to use the online chat there was 37 people in-front of us in the queue. Eventually after 2 days of trying to contact them we eventually managed to via telephone after calling at opening time one morning although this was still a 1 hour wait on hold. We wanted to change hotels- online listed as being a free amendment. When changing to the new hotel but keeping the same flights etc this EXACT deal we wanted was listed on their website for £550 cheaper. Senior management refused to price match online and said there was nothing they could do. They had also cancelled our other hotel by then. We could not be refunded for our flights we had booked and had already paid over £400 for this so to keep the flights and book the new hotel we were forced into paying the £550 extra or lose the whole deal all together and have no holiday. This is blatant theft and throughout dealing with this company we were met with nothing but disgusting customer service. AVOID AT ALL COSTS.