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Geoff Hill
We booked our holiday 22/07/21 to travel to a green list country for my wife and I and our 17 year old daughter. My wife and I are fully vaccinated but as at the time of booking under 18 year olds weren’t being vaccinated in the UK my daughter wasn’t. As such, and from what I had read, I believed she would need a COVID test prior to travel and booked this accordingly. When completing the required passenger locator forms on 24/07/21 it became apparent that Malta was unique from other green list countries in that every person over 12 years old travelling to the country needs to be fully vaccinated. This of course meant my daughter could not travel with us. I accept that I had made a genuine mistake but on contacting Loveholidays they refused to help in any way. There was no option to amend any detail of the holiday and if I cancelled I would have lost everything. I’m genuinely struggling to comprehend how they can sell me a holiday knowing full well that my daughter was unable to take that holiday. To date Loveholidays have flatly refused to take any responsibility for the mis-selling of this holiday and there has been no offer of compensation.Loveholidays have replied to this review and said because the holiday has passed there is nothing they can do. Well this is a load of rubbish because we contacted them before we traveled and they refused to help us whatsoever. I have the screen shots as proof. They even said they would keep my money for free and I should try and claim it back through my insurance. They are criminals committing daylight robbery.
3 years ago
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loveholidays.com has a 1.2 average rating from 2,369 reviews

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