DO NOT USE this company worst ever!! I am unable to give zero review of I would have. This is the worst experience I have ever had from and 'holiday firm'. Rude and unhelpful customer service... thats if you get a response at all. Cannot get through on the phone and the chat is useless. Took 3 weeks for me to get a response via tye chat but the agent was ride and cut me off mid conversation, then I was back to the automatic response again. Not only was my 'flexible & fully refundable' holiday neither flexible OR refundable... they also challenged me cancellation fees AND admin fees to cancel, even though the holiday was still on the Amber list and I felt too risky. To add insult to injury the also tried to take the balance of my holiday even though they'd processed processed cancellation & admin fees!! Thankfully holiday have just changed my debit card!! As if all that wasn't bad enough a friend informed me they has walked past the accommodation I would be have been staying in and it is locked up and closed. I would have had nowhere to stay had I have gone!! Please do not use this awful company!!