I am a loyal loveholidays customer and have spent thousands and thousands on holidays with them. Unfortunately, my latest experience was not great and has prevented me from booking with loveholidays in the future. The best4u transfer was terrible. We arrived into Faro airport and waited almost an hour and 15 minutes for another couple to turn up on our transfer, by then it was almost 1am. The people didn’t turn up so when we finally got on the transfer, the man who didn’t speak any English drove us right to the other side of Portugal instead of our hotel! We managed to get him to turn back around to which it was 2:45am and we arrived to an empty reception and no instructions whatsoever on where to check into. We sat outside on top of our luggage, completely exhausted and had no idea what to do. Eventually, we got hold of a security man who assisted us. We finally got our room at 3:20 in the morning although we should have been there at 1am. The return transfer was a bad experience too. Loveholidays messed up our booking reference so as we tried to arrange our return transfer, best4u kept telling us it was the wrong reference and to contact loveholidays. I tried calling them 5 times and the line kept doing dead. We spent our whole last day stressed, anxious and in tears trying to call loveholidays. We finally got through and the man on the phone said he would contact me once it was sorted. We waited for the whole duration of the day (8 hours) and I still hadn’t be contacted. We spent our last day worrying and staying by the phone, which was really not fair. I sent two messages to loveholidays asking if it was sorted and still not response. Eventually, I rang up and got hold of them and they said they have sorted it yet I had no correspondence and it ruined our day. Overall, I found this experience really disorganised and shambolic. I have usually had good experiences with loveholidays but this time I won’t be booking again. I used Jet2holidays recently and had the most amazing experience and everything ran smoothly and efficiently. It was so good that these will now be my holiday agents from now on! I recommend Jet2holidays.