Avoid this site at all costs. They will end up costing you money for no reason and when you contact customer care, they will tell you read the terms and conditions with no help whatsoever. I made a booking with this site for hotel only as the prices looked good and much cheaper than the hotel directly. I did book and had paid a deposit knowing that if I did have to cancel Id lose my deposit which is perfectly fine. It did turn out that we needed to cancel so I tried to do this through the online page they supply but to my amazement they wanted to charge me 30 euro just to cancel and thats on top of the deposit that I paid!! Iv never come across this before and after numerous calls and trying to get passed automated systems I finally got through to someone on webchat and was basically told I should of read the small print. I hope no one else gets caught for this and now I need to contact my bank to inform them of this fraud so i wont be charged further. Im ok with losing the deposit as thats what its for but to be charged a further fee is a disgrace. Also after you make a booking they immediately send you a request to fill out a review for trust pilot and most people will as they just saved a few hundred or so on the initial booking but just wait until an issue arises and you will see the true colours of this company