Loveholidays company should change its name to 'Hateholidays' or 'ruined holidays' because they are definitely making their customers regret booking a holiday with them. Our experience with them has been so far a total holiday nightmare. We have requested a small amendment to the passenger name by adding two missing letters. This was not a full name change request! When we spoke to the airline directly, they said the full name change would involve a change of surname as well as first and middle names, basically all of it. Our change request was a correction to the first name by adding just two missing letters. There was no change to the middle name and no change to the surname. The airline itself said that they would not charge for a minor correction. But we still have to go through the Loveholidays to make the change as our booking is with them. When we contacted the Loveholidays for the amendment, initially they said it is going to be £275, and the next day they said no it is going to cost £516 without giving any reason in the price difference or why they are charging us for the service that the airlines does not charge for it. While we were waiting for them to explain the reason, they went ahead and canceled the ticket with our approval and without the refund. When we tried to contact their customer service- staff answered the phone with a lot of house noise in the background and sounding like she was speaking to the phone from the other end of the room. She kept repeating the same line ' the team is looking into it and they will get back to you ASAP' and hung up the phone. We then send an email using their online messaging system but did not get a reply. When they finally replied they said we have to get a new ticket for the passenger that they removed. We then paid for the new ticket via the card details they already had. But they did not send us a confirmation and the new booking did not show on the system. We only 3 days left to our flight and we have now spent over £3000 on this holiday and we do not know if we are going or not. We absolutely feel sick in our stomach and going through a real nightmare with this company. Will never ever use them and any company associated with them.