Just booked less then 10 days ago paid half of our holiday .unforseen circumstances we have tried to cancell.will not give us our deposit back and have asked for 115 pounds as there is a shortfall to the package holiday .what a complete robbing dog farce .you cannot contact them by phone all as to be done on Web site .there is no compassion. They are insensitive we are now over 400 out of pocket please stay clear of them utter utter robbers my daughter was in tears there was no help from this company at all. There is no cooling off period do not book with them .when it looks like it is to good to be true it is .stay clear .