We booked a holiday to Cuba with love holidays. We picked a particular hotel that had all we wanted and flights with Tui. Love holidays told us we had to pay for the flights in full straight off - no problem. Less than 3 weeks before departure they informed us that the hotel was ‘no longer available’. We were offered one alternative hotel which was not up to the same standard. We rang customer services and after being on hold for 35mins we were offered alternative hotels but as it as so close to our departure the prices had risen alarmingly. Hotels of a much lower standard were much more expensive than our original one. We gave this some thought and rang back - 45mins on hold. We were told basically take or leave it. If we cancelled we would not get any monies back. We then tried an on line chat. Virtually told the same thing except not only would lose everything if we cancelled we would have to pay an extra £80 for the privilege! They would not let us keep the air tickets on their own. We have ended up having to pay an extra £300+ for a poorer room! This company is ok when things are going well but as soon as there is a problem it’s just tough! Customer services are non existent. There is no way of speaking or emailing anyone in their complaideportment as this has to be done by post with it’s obvious delays. We will never use this company again!