Dreadful experience. Zero customer service. Cost me an additional £900 to change an error caused by the website with NO HELP AT ALL from Loveholidays. I booked a holiday back in early February for an all inclusive stay at a 5 star Hotel in Tenerife.As our dates are approaching and I was still awaiting notification to pay the full amount £3017 - having to date paid £720 - I checked again the online details. It was only then that I found that the booking was for 2023 not 2022!! Normally you cannot even book a holiday over a year in advance as the flights are not available! This should not have happened! It was then impossible for me to contact any human at Loveholidays. The automated phone system does not allow anyone through unless you can provide a booking reference with a departure date within 4 weeks. You are therefore left to try to sort it out through the Manage you Booking portal, and the website will have nothing to do with any flight changes. Having discovered then that I could not cancel the booking without losing all the money, and after waiting online for the very unhelpful chatbot system for hours, I had to try to navigate the changes myself. Changing the flights at my own cost - an additional £180, and then changing the hotel through LH website again. It was this process that demonstrated to me TWICE that LH online system changes the year of booking as you go through each page confirmation. Twice I got to the final page - obviously now triple checking all the details every single time I entered them - and TWICE THE SYSTEM CHANGED THE YEAR FROM 22 TO 23! Although I did finally manage to negotiate all of this myself, it took many hours, and cost me an additional £900! I have been through reviews of LoveHolidays on the various sites, and I am not the only person to have experienced this. I’m extremely frustrated, and extremely disappointed. to summarise - no LIVE CHAT available. No telephone/human contact allowed. no reply to my emails