I've booked had no problem at all all my son had full refund when he's holiday got cancelled due to Covid pandemic, when we booked we choice Jet2 flight because loveholiday only put your holiday together once booked and problem with flights you have to to your flight provider that's why we choice Jet2 we will email hotel just before we go just to make sure but we have not had any problems emailed us with in minutes to confirm booking also sending us voucher and transfer voucher to print or at to phone but we will print, then Jet2 sent our flight details and if we want to add anything like seats together food on the plane extra leg room to contact them not love holiday using your ref number my family travel with love holiday all the time but they just put your holiday together so be aware when you book with .them .