Booked an all inclusive holiday with Love Holidays in January 2022, paying for accommodation, transfers, airport parking and flights. Received conformation everything except for the flights, when chasing this up I had to wait on hold for 45 minuets to find out our flights had changed and nobody had bothered to inform us of the change and now we would be expected to make our own way from Luton to Gatwick to pick up our car after our holiday. Given we had conformation of everything but the flights I very much doubt the flights got booked. When I did eventually speak with someone I was told I have the choice of arranging transport and expenses or changing flights and paying the extra. To be fair to Love Holidays the lady on the phone was helpful and did arrange the new flights (at my expense) and the travel industry has had a hard time of late, but we cant take away I would of been stood with my family asking to go on a flight we wasn't even booked on but had paid for, as Love Holidays failed in their duty of informing the customer.