Where do I even start! do not book this is a legit review I’m not trying to claim no insurance back I haven’t even travelled yet booked a hotel that later I wasn’t happy with wanted to change it I couldn’t there’s NO CUSTOMER SERVICE, their line rings and cuts you off as it’s an automated operator, been contacting them since September so for nine months now day in and out calling and calling and nothing and I’m travelling in a week got in touch today finally I could’ve cried, after being on the phone for 1 hour and a half the lady hanged up on me after I told her my query, you can speak online chat however the advisors are extremely rude and unhelpful, do not book with these guys the amount of stress tears and headache that I have they’re not letting me change hotel saying there’s no availability for any hotel where as there is when I go onto other websites as well as on the love holiday websites there’s availability for the exact dates and rooms I want however they’re just not letting me change no matter what I don’t mind paying extra but no one’s bothering to help me, I wanted to cancel holidays ages ago but I’m gonna lose over 50% of my money Contacted British airways to find out more about my flight details, British airways are then telling me that love holidays haven’t been transferred my details over to them and I’m supposedly flying in a week, nothing to do with British airways it’s all on love holidays and they’re incompetency. I’m honestly telling you guys they’re a money making scam ran by a bunch of scums, pay the extra money and book on actual legit holiday websites where there is support, flexibility and an actual customer sevice team . I’m reporting these guys in to the fraud team with my bank.