No customer service - if you have any issues no chance of resolving! I have booked two holidays with this company. First one was very simple and easy to book, easy payment plan etc. Our circumstances changed and we needed to cancel the holiday for financial reasons. The lack of customer service was so bad and shocking we were never able to contact an actual human, was on hold for pretty much every lunch break for about 4 weeks and ended up not being able to cancel because of this. The most recent booking has been even worse. The first issue was we needed to book for me, my fiancée and our expectant baby (who does not have a D.O.B for obvious reasons) so that we can attend a family wedding. Again, trying to explain this to a robot or seek advice on an FAQ page is impossible. No response to emails, calls cut you off as the robot “cannot help”. I then managed to find a number through google for new bookings and after 2 hours of being on hold managed to speak to an actual person who resolved the baby D.O.B dilemma, which in total took around 5 days. Once we had managed to do this we could then inform other family members that it has been confirmed and to also book the same hotel & flights. The newest issue is now the initial confirmation and then cancellation of our accommodation! We booked a specific hotel as parents and grandparents can be together and with us to help with child care etc. The again automated email us gave us 5 days to either choose the new suggested accommodation or have our holiday cancelled automatically. I have tried to call but get cut off as I’m not making a new booking and recognises my number. I have emailed and had no response. Being told constantly to head to the “manage my booking” by robots where again that is no use for the issue. I then decided to message on twitter… and you guessed it, an automated robot where you can only select multiple choice options and get told to go the manage my booking page. On the contact us, there is no number, no email, no contact form, only live chat. I’m now on around the 20th time trying to start a live chat, only to be told by another robot that they are too busy. After sending a public tweet to Love Holidays I received a reply saying they have responded to my DM, which reads: “ Hello, I have passed your query to the relevant department who will be in touch however please note they are working in departure date order”. Could be a robot but who knows?! Not the response we were hoping for as we have only 2 days to speak to someone before our holiday is cancelled, which in turn will mess up a lot of other family members plans! I should of learned the first time but stupidly gave them the benefit of the doubt! Avoid and go with a company with a customer service department or at least a contact phone number!!!