If I could give 0 stars, I would. Avoid this company like the plague: I only wish I'd read reviews about LH before I booked with them. Absolutely terrible service. Change of flight 24 hours before travel - not informed by LH (had to find out when I tried to check in and realised it had been moved back 9 hours. Lost a day of our holiday. Had we booked directly with Ryanair, we could have amended flights for free, instead we had to buy new flights. LH did not answer phone, nor was live chat available. I'd go as far as saying their service is almost criminal: taking money for a service they don't provide. Please, whatever you do, DO NOT USE THIS COMPANY. They might be slightly cheaper, but if anything goes wrong, you will get absolutely no help from them. Even answering their phone is clearly too much for them.