My flight, transfer and hotel accommodation was perfect on the way over but for the journey back my flight was a horrendous mess. I only wish I'd read reviews about LH before I booked with them (the reviews on Trustpilot differ significantly from reviews on IO). My flight was cancelled from Marrakech to London Heathrow in the afternoon within hours before travel and I not informed by LH or British Airways (had to find out when I tried to check in and was advised by the information desk about the cancellation at Marrakech Airport). Luckily, I had internet and got through to a customer service representative who advised a separate team would arrange for the next suitable flights and that I wouldn’t be left stranded but guess what? I was! No update from arrived and British Airways advised me only my travel agent (Love Holidays) could rebook and reissue new tickets as they issued the original. In the end I had to take an alternative flight to London Gatwick in the evening and then transfer myself to London Heathrow (cost £104!) plus book a hotel as my connecting flight was 9 hours later from London Heathrow to Glasgow. I have still not received any email correspondence from Love Holidays but I will be pursuing this further ASAP.