BEWARE!!! It looks like several people had this same experience. it is impossible to get through to the customer service without a booking reference number. they have only sent me a booking request and no confirmation email. I have waited for 72 hours as suggested . No one has contacted me . Full money has been charged. I cannot rebook with any other agents , till I know what they are going to do with this booking. THE WORST THING IS THAT THERE IS NO ONE TO CONTACT TO DISCUSS THIS , AS THEY DONOT ANSWER THE CALL WITHOUT A BOOKING REFRENCE NUMBER!!!