We booked a holiday to Turkey Eftalia splash resort for 2 Weeks, the hotel was meant to be a 4 Star hotel but it certainly was not, There was cracks in the walls on balcony, the Flooring Skirts was all messed up and broken. No batteries in the air Conditioner controller and this is only the small things. We arrived on the 27th at 10.48PM, We instantly put our children to bed so they was not tired in the morning. We then had someone knocking on our door at 2/2.30AM telling us that we have been provided the wrong room and that someone was outside waiting to get into this room, We had to wake up children up including our 1 Year old who never went back to sleep until 7. We was then provided a hotel room looking at a building site I went down in the morning and made a complaint about being my children being woken up and said id like to be moved to pool view for my children I was then advised I had to pay 120 Euros for this. I refused point blank and made a further complaint to them. ( Basically to no one ). After a lot of arguing they finally said they would change our room. the next Day on the 29th I come up in loads of allergic allergy due to the laundry powder they used. I went down to the reception and advised them my bedding needed to be changed and they failed to do this, day after day I complaint until finally on the 8th day I met someone called Faruk who serves drinks and food. I explained to him that I had been going to the reception day in day out asking for my sheets to be changed and that I was having to wash them in the shower and try to dry them on the balcony. He went and sorted this out for me If this review was based on what he had done for me it would be 5 Stars because he done absolutely everything to try and resolve it and apologised on the hotels behalf. I also had Laundry done on the 02/10/22 and clearly advised the hotel I had a allergy even after all the complaints you'd think they would know that, But yet again they failed and washed my clothing in powder, I put a t-shirt on and come up even worst so I was left with no clothes to wear. My partner then had to not only try and wash sheets had to do my clothes too. We was then advised by love holidays to visit the doctors to get a medical note to state it was a due to the laundry powder. ( This is even after we contacting our pharmacy by video and sent photos and they confirmed it was ) they still advised I needed to go to the doctors so I did about 5 times and was clearly advised I could not have a allergy test done in turkey and that they could not help with a note. I explained this to Loveholidays and yet they still made me go there more times and ask the same questions. On Monday the 10th, My son aged 8 become very ill and had only eaten eggs that was never ever cooked correctly and was slimy so clearly had food poisoning when I was in the hotel room with him for 2 days, My partner had spoken to others that had food poisioning so we then had to start eating out of the complex where the food was properly cooked and not the same served day in day out. On the 6th May my sisters daughter was not well so I popped in early hours and then we witnessed a security guard for the Hotel beating up a guest, We recorded this on video and showed the hotel and they didn't care at all brushed it off. we spoke to the Person it happened to and they cracked his front teeth and cut his lip open. This was our first holiday together and it was hell, We even messaged loveholidays to try and come home early and they told us we would have to arrange our own Transport and flights! We had all this money for a holiday and had to spend loads of washing powder for our room, Creams and Tablets for the Laundry allergy. I would ADVOID LoveHolidays and wouldn't even book with there price was thousands cheaper then another Competitor. They didn't care about us and how the hotel was treating us. They is so much more I can add and can also provide photos of the hotel, The Laundry allergy and photos of our son sleeping on the bathroom floor Vomiting into the shower because he couldn't move due to the food poisoning Even after all these issues with proof they don't care at all because it isn't there holiday that was ruined it was ours, We have lost out on thousands because they sent us to a hell Hotel. They haven't contacted the hotel, They haven't tried to sort the issues out even though they say they are ATOL Protected or anything. I will be contacting a solicitor on the matter as clearly they just want your money and don't care about anything else. Please before you book with these read this review because we are not the only person they have done this too.