The original service to book a holiday was simple and straightforward, hence one of the two stars. However, the follow up/customer service experienced was nothing short of disappointing and disgraceful. Our flights were cancelled by the flight provider- I admit, not LoveHolidays doing- however, when trying to speak with LoveHolidays to rectify this I was met with the same merry go round of ringing, trying to speak on live chat (no customer advisors were ‘available’ daily for over 5 weeks) and being asked to ‘log a request’ (which was done on day 1 after cancellation). As I was not lead passenger I was unable to be spoken to via Twitter DMs- although as mentioned several times the lead passenger works as a teacher and as the live chat function closed at 5pm this was not ideal. In the end after 5 weeks of waiting we were given alternative flights…at the cost of £297 extra per person (holiday was only £625 per person originally) and also departing/arriving at two separate airports in the UK. (Quite the business model between two companies- sign people up to cheap flights/holidays, cancel flights 4 months in advance and then put on alternative flights at a significantly increased price!) All in all I’m glad to have received a full refund with no cancellation fee (hence the other star) and to have spend our money elsewhere. Will seriously consider whether to use LoveHolidays again in the future- have really been put off unfortunately.