If I could give 0 star I would have done it. You are the worse online holiday booking. My hotel was cancelled and we received no prior notification from you before arriving at the destination. As I understand the last payment failed due to non compliance with master card security on your part. My bank has confirmed it as several customers have had a similar issues. The hotel was helpful and stated that this issue was a regular occurrence with Love Holidays clients. You failed us by not communicating the issue and there was no way of contacting you as I tried multiple time prior the flight. Manage my booking chat was useless and talking to a computer was a waste of time. Your credit control team couldn’t be contacted as there was night level of calls and we got disconnected. The customer service line wouldn’t answer calls as our holiday hasn’t started, the sales couldn’t be bothered responding and helping despite getting through to someone who cut off the call. Love Holidays only care about the money nothing else and no after care service once you paid the deposit. I recommend booking.com at least you have better control of your booking.