Terrible service! We booked a side sea view room and received an email informing us that the booking is pending. The summary listed 1 room and the hotel without any further details. On the next day we received confirmation that we booked a deluxe double room - not a side sea view!! We tried contacting loveholidays numerous times but couldn’t get through to anyone on the phone. The only option was the live chat so we got connected to an agent and explained our case. The agent was taking a long time to reply and didn’t seem to be willing to help us. He advised us to wait and that he will check the initial booking with the colleague who arranged everything and get back to us. We waited for hours, days and he never contacted us, neither did we hear from loveholidays at all. We wanted to cancel the booking that didn’t match the room we selected, but there was a cancellation fee already. Also, there was an additional charge if we were to change the room (to our original selection). Now we have arrived at the hotel and got accommodated in a room that is overlooking the hotel’s massive parking and is near the road so it is very noisy. We were finally able to get connected to loveholidays via phone but the agent is unwilling to help us because they have no records of the initial transaction and the selection when we proceeded to payment. Dear people, my advice to you is to take a screenshot of the option you select prior to proceeding to payment as they can (as in our case) alter the booking later! I personally will never use loveholidays again!!