LOV2440044U waited 2 hours and 40 minutes to be in the customer service queue then i had 30 people in front of me for Adam to disconnect the chat without answering my only one question. Rubbish customer service. I had a flight from a year before as i wasn't able to travel which was recently cancelled and they have refunded monies to love holidays Adam believes i got a full refund when i actally paid for cancellation fee of £78 which i have a proof of then he shuts me out as i have the whole day to try to speak to somone else as no luck on phone either. How do i get my refund back why is it matter when did i book the ticket if it was only cancelled now it isn't my fault that EasyJet decided to cancel a flight and arranged a refund for me that i had to purchase a new one and i am now out of £200 and initially they happily taken me off by their cancellation fee as well. Adam has the guts to say i got full refund i wish i did. I would like to receive my refund from easyJet and perhaps train up on customer service don't leave the chat specially if it is that hard to reach you. Erika