I booked a package with this company months ago and everything seemed to be going well. 24 hours prior to departure we were getting messages and reminders from loveholidays and United airlines to check in, get all correct documents etc. there was one message from loveholidays saying we had a message which I only got in the morning, less than 24 hours before my flight. I checked into United airlines to check in and they said my flight had been cancelled, and that they had an alternative flight which was 14 hours later, with a 10 hour stop over, which meant I’d be travelling for 26 hours to get somewhere that would take me 13 + id miss a nights hotel stay and only have 7 days, which would not make it worthwhile. I spent hours on hold trying to get hold of loveholidays, and they said did you not see our message this morning? You just need to reply to it confirming you are happy with the flights we presented. I said the flight was meant to be in 14 hours time and I’m not happy with the flight United airlines have proposed. The guy kept me on hold and said I’d speak to the booking team and they can hopefully still get you on the flight. At this stage I was stressing as it was 6pm and the flight was meant to leave at 8.30 am next morning. After a lot of back and forth the guy said great we have got you on the 8.30 am flight to Frankfurt with a 2 hour stop over then Straight to Dominican which was great. I explained on a recorded call which I have that I didn’t want to hang up until I had confirmation of this flight. He said due to the high demand they could not do this but I would receive confirmation by midnight. I was already annoyed as I paid for a covid test which I no longer needed. By midnight nothing. I called love holidays and they of course we’re closed and only opened after 9am. I woke up at 3 am to get ready to leave the airport and did not know what to do. United airline was still showing me as pending for the 25 hour flight trip which I had already told love holidays I didn’t want as I’d miss a whole day and half plus had to travel for 25 hours. I was panicking so called lufanthsa and explained that love holidays said I was booked on this flight at 8.30 am and still had no confirmation. They confirmed that I was not booked on this flight, and in fact the flight was at 7.30 am not 8.30 as per the message I got from love holidays. You don’t understand the stress I went through, I called United airlines and spoke to 3 agents and they all kept saying you have to call your booking agent there’s nothing they can do and that I shouldn’t go to the airport. I’m absolutely appalled at loveholidays, I paid all this money for my flight to be cancelled ( these things happen I understand) but for no one to call me to get me on a new flight, for me to spend hours on the Friday to get on a new flight that I wanted, which love holidays CONFIRMED over the phone that I was booked on, for me to still get no confirmation 4 hours before my flight. I called United airlines one last time before I was going to give up and waiti till 9 am to call love holidays and luckily a manager was able to swap my flight to the one leaving in 2.5 hours and I rushed to the airport. This is terrible from a big company to provide such bad customer service, I wasted money on a covid test, hours and hours with love holidays to get a new flight and after all of that they lied and said they booked me on that flight when it never was booked on!!! I wasted over an hour each day on holiday calling love holidays, the live chat said we are experiencing a high demand of requests to please call them directly. I called them directly and it said the line was busy or I stayed on hold waiting and after an hour I gave up. I received no confirmation in regards to my return flight, they closed my request via the app as sorted when they never replied or got back to me and in the end the airline helped me. I’ve never dealt with such a terrible company, still no answer to date, no compensation or reply to any emails, messages, calls after the issue arised, but they were happy to take £2400 and then provided a shocking after care. Hopefully this review raises awareness to future customers to not book with them and that I get a reply??