Total waste of time! spent two days trying to book a holiday. Website would not take the booking. Once it appeared to have done so but we never received a booking confirmation. Tried calling but no answer. Message says they are only dealing with problems from people travelling in the next four weeks. Looked for an email. Doesn't seem to exist? You can complain through manage my booking, but only if they have sent you a confirmation of your booking. Given that our holiday was worth over 7k and we were unable to give them any money, expect to see Love holidays going into administration soon! Avoid them like the plague.